Shipping policy

Order Processing Time

Orders for standard, non-personalized items are usually processed within 1–3 business days after payment is confirmed.

Orders are processed from Monday to Friday, excluding public holidays. During peak seasons, promotions, or holidays, processing times may be slightly longer.

Personalized and made-to-order items may require additional preparation and production time before shipping.

Shipping Destinations

Auratract currently ships to selected international destinations, including the United States, Canada, the United Kingdom, Australia, New Zealand, selected European countries, and selected Asia-Pacific regions.

Shipping availability may vary depending on the destination, product type, and local delivery conditions.

Estimated Delivery Time

Standard shipping typically takes 7–12 business days after your order has been processed and shipped.

Actual delivery times may vary depending on the destination country, customs clearance, local delivery services, weather conditions, holidays, or other circumstances beyond our control.

Please note that delivery times are estimates and are not guaranteed.

Personalized & Made-to-Order Items

Personalized and made-to-order items require additional time for design confirmation and production before shipping.

For items that require design approval, production begins once the design has been approved.

The estimated shipping time of 7–12 business days begins once your personalized item has been completed and dispatched. Design confirmation and production time are not included in this estimate.

Please refer to the individual product page for applicable production estimates.

Shipping Costs

Shipping costs are calculated based on your order value and shipping destination.

Orders of $119 USD or more qualify for free standard shipping.

For orders under $119 USD, a standard shipping fee of $5 USD may apply.

Final shipping costs will be shown at checkout before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow a few days for tracking information to update after your package has been shipped.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees charged by the destination country.

These charges are not included in the product price or shipping cost unless clearly stated at checkout. Customers are responsible for any applicable customs duties, taxes, or import fees required by their country or region.

Customs processing may cause additional delivery delays.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

Incorrect or incomplete shipping information may result in delays, failed deliveries, or returned packages.

If you notice an error in your shipping address, please contact us as soon as possible at support@auratract.com. We will do our best to help, but we cannot guarantee changes after an order has been processed or shipped.

Lost or Delayed Packages

If your package appears to be significantly delayed or lost in transit, please contact us at support@auratract.com with your order number.

We will review the tracking information and assist you with the next steps.

Please note that delivery delays may occur due to customs processing, local carriers, weather conditions, holidays, or other circumstances outside our control. We will do our best to assist you in resolving any delivery issues.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Email: support@auratract.com