Refund policy

At Auratract, we want you to feel confident and comfortable with every purchase. If your order does not meet your expectations, we are here to help.

Please review our return and refund policy below.

Return Window

You may request a return within 30 days of delivery.

To be eligible for a return, items must be:

  • Unused
  • In their original condition
  • Returned with original packaging and accessories

Items that have been used, worn, altered, damaged by the customer, or returned without original packaging may not be eligible for a refund.

How to Request a Return

To start a return or exchange, please contact us at:

Email: support@auratract.com

Please include:

  • Order number
  • Email address used for the purchase
  • Reason for the return or exchange

For damaged, defective, or incorrect items, please include clear photos of the product and packaging so we can review the issue and assist you.

Please do not send any items back before receiving confirmation from our customer support team.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect due to our mistake.

Original shipping fees are non-refundable.

For orders that qualified for free shipping, the actual shipping cost may be deducted from the refund amount where applicable.

We recommend using a trackable shipping service when returning an item. Auratract is not responsible for return packages that are lost during transit.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos.

After reviewing the issue, we will provide an appropriate solution, such as:

  • Replacement
  • Exchange
  • Refund

For confirmed issues caused by Auratract, we will cover the related shipping costs.

Exchanges

We accept exchanges for eligible items that are unused and in their original condition and packaging.

If an exchange is requested due to personal preference, such as choosing a different style, color, or product, the customer is responsible for return shipping costs and any price difference or additional shipping costs.

If the exchange is caused by an error on our part, we will cover the related costs.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Final sale items
  • Gift cards
  • Personalized or customized products
  • Used, worn, altered, or customer-damaged items
  • Items returned without original packaging or accessories

Natural Materials & Handmade Products

Many Auratract products include natural materials or handmade elements.

Due to the unique nature of these materials, slight variations in color, texture, shape, size, or appearance may occur.

These natural variations are considered part of the character and uniqueness of the product and are not considered defects.

Refunds

Once your returned item has been received and inspected, we will notify you regarding your refund status.

If approved, your refund will be processed to your original payment method within 5 business days.

Please note that your bank or payment provider may require additional time to complete the refund process.

Contact Us

If you have any questions about returns, exchanges, or your order, please contact us:

Email: support@auratract.com

We are always happy to assist and will do our best to make your experience simple and enjoyable.