Exchange & Return Portal

How to Process an Exchange or Return?

We’ve designed a hassle-free exchange and return process for your convenience:

  1. Gather Your Details: Have your order number and postal code handy. You can find your order number in your confirmation email or on the packing slip included with your package.
  2. Ensure Eligibility: Returns and exchanges are only accepted for items that are unused, in their original condition, and with complete packaging.
  3. Initiate the Process: Visit our Exchange & Return Portal , enter the required details, and follow the guided steps to complete your request.

Exchange & Return Policy

We are committed to providing you with a seamless shopping experience. Please review our policy details below:

Exchanges

  • Item Condition: Exchanges are only accepted for items that are unused, in their original condition, and with complete packaging.
  • Defective Items: If the item is defective or damaged, we will provide a free exchange.
  • Exchange Shipping Costs:
    • If the exchange is due to customer preferences (e.g., size or color changes), the shipping fee will be borne by the customer.
    • If the exchange is due to a mistake on our part (e.g., wrong item shipped or damaged product), we will cover the shipping fee.

Returns

  • Return Window: All return requests must be initiated within 14 to 30 days of the purchase date.
  • Return Fees: A $5 shipping fee will be deducted from your refund unless it is an exchange. Original shipping fees are non-refundable.
  • Final Sale Items: Items marked as “Final Sale” are not eligible for return or exchange.

Contact Us

Our customer care team is here to assist you every step of the way. If you have any questions or need additional support, feel free to reach out via:

We value your trust and are here to ensure you have a seamless shopping experience.