We want you to feel confident shopping with Auratract. If you would like to request a return or exchange, please contact us within 30 days of delivery.
To help us process your request, please include:
Please contact us at:
Email: support@auratract.com
Returns and exchanges are accepted only for items that are:
Items that have been used, damaged by the customer, or returned without original packaging may not be eligible for a refund or exchange.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos.
If the issue is confirmed, we will offer a replacement, exchange, or refund depending on the situation.
If the return or exchange is due to a damaged, defective, or incorrect item, Auratract will help resolve the issue.
If the return or exchange is requested for personal reasons, such as a change of mind, the customer may be responsible for return shipping costs.
Once your returned item is received and inspected, we will notify you about the approval status of your refund.
If approved, the refund will be processed to your original payment method. Please note that original shipping fees are non-refundable unless the return is due to our error.
Items marked as Final Sale are not eligible for return or exchange.
If you have any questions about returns, exchanges, or your order, please contact us:
Email: support@auratract.com
Our customer support team will do our best to assist you.
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